Everything about contacting eBay for support

It is a lovely, massive store where you can find almost anything on it with competitive costs. There is no other choice except laudation when we are talking about eBay. As more and more customers join this platform, eBay needs more efficient customer support, and it has created indeed.

You can find many solutions to many common eBay issues in a number of articles published on the e-commerce site’s Help page. You can find these articles by searching a few keywords into the search bar under the “Help & Contact” section of the website or just by browsing the available topic pages.

In this post, we are going to explain the ways of contacting eBay, contacting eBay support, and contacting seller on eBay.

Contacting eBay phone number

The easiest way to contact eBay about your ebay order is maybe by your phone. Contacting eBay support by phone number can be done just by calling 1-866-961-9253. Furthermore, eBay offers a callback feature that lets you decide when you want them to call you.

However, contacting eBay via phone number is not preferred by all people; fortunately, there are more tools to communicate.

Contacting eBay email

Unfortunately, eBay does not communicate well via email. There are many eBay emails for each country (for example, the Australian niche, which is, but as a way of contacting eBay support, this is one of the least recommended ways to contact eBay.

If you can’t find your answer, you can use another way which is emailing eBay via their help center; in some cases, they will offer you the possibility to email them, and they typically reply within 24 hours.

Can you get eBay support by social media?

Believe me, the easiest way of contacting eBay customer support seems to be through social media. Besides contacting eBay phone number, you can ask about your issues through Facebook and Twitter.

  • eBay’s Facebook help center

Contacting eBay via Facebook is too easy, and you just need to go to eBay’s Facebook page and type your help message on it; they will respond to your text as soon as possible. You can easily find your region’s eBay Facebook page if you are outside the US.

  • eBay’s Twitter help center

You can ask almost any question from eBay from its customer service on Twitter: @AskeBay. If you want to ask them a question, first you have to “follow” them, and then tweet your question and insert “@AskeBay” at any point. The eBay support team now has the option to message you directly, and you should be hearing from them shortly.

How to contact an eBay seller?

In most cases, customers try to contact eBay’s customer service because their aim is “contacting seller on eBay.” Well, you can shortcut the process by contacting your seller directly. However, you should mention you want to talk to the seller “before” or “after” your purchase, as the methods are a little bit different;

  • Contacting seller on eBay before purchase
  1. First, go to or open your eBay app. You need to be logged in to contact a seller.
  2. Next, search for the item you want to purchase. You can browse the main screen of eBay, or you can use the search function to find something specific.
  3. Click on the “Contact Seller” or “Contact” icon on the right side of the item’s description in a framework that contains more information about the seller. If you are using eBay’s application, scroll down and click on the “About The Seller” section, and you will see the “Contact” button at the bottom of your screen.
  4. When you open the “Contact Seller” section, you first need to look through some standard articles that may or may not answer your question. If you click on the “Other” button, contacting seller on eBay will appear as an option.
  5. You can now type in your message or concern to the seller in the inbox. You can click on the “Send a copy to my email address” option if you want this message sent to your email.
  6. Finally, tap on the “Sent” icon.
  • Contacting seller on eBay after purchase
  1. First, go to or open your eBay app. You need to be logged in to contact a seller.
  2. Now, go to “Purchase History.” If you are on the website, hover the cursor over “My eBay” to get a drop-down that reveals “Purchase History.” If you use eBay’s mobile app, click on the three-line menu icon and tap on the “Purchases” option.
  3. Next, click on “Contact seller.” As a result, listed options will be displayed next to the purchased item in the list.
  4. On the last step, after you have filled out the form to contact the seller, you will need to send the message by clicking the “I want to send the seller a message” button.


Thank you for being attentive. We have mentioned what we need in the process of contacting eBay support and how to contact the seller before or after the purchase.

In general, contacting eBay vis social media is the easiest way. However, if you prefer a more formal method, calling the phone number can be a better choice.

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Reza Siavashi
Reza Siavashi is a seasoned marketing professional with over seven years of experience, specializing in social media marketing, digital advertising, content strategy, and marketing analytics. He holds an MBA in Commercial Management and is known for his creative and forward-thinking approach. Reza is passionate about ethical marketing and social responsibility, and is currently exploring opportunities that align with these values.

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