Business

How to cancel an eBay order?

n eBay, many people are buying and selling goods every day and continuously. According to eBay guidelines, a buyer can request a cancellation up to an hour after the transaction. But remember, this is true as long as the seller has not shipped the item. Furthermore, a seller can cancel a transaction up to 30 days after the sale but may receive negative feedback for later cancellations.

If you are an auction bidder, you can also retract from the bid in several situations. Here, this article will show you different ways of canceling your order at other times
How to cancel an eBay order?

  • When you have just ordered less than an hour ago

If you want to cancel your order, this is the best time to do it, and also, the seller must approve all of them. You should know that you can still try to request a cancellation after the first hour has passed, but eBay makes it a little easier during the first hour. Follow these steps to withdraw your order from eBay;

  1. Go to eBay’s official website through your web browser and log into your account. If you are not logged in automatically, click on “Sign In” in the upper-right corner and log in with the email address and password. You can also use your Facebook account.
  2. Next, click on “My eBay” in the upper-right corner of the eBay website. A menu will appear.
  3. Now select “Purchase History” in the drop-down menu below “My eBay.” This icon will display a list of all of your recent eBay purchases.
  4. On the next step, find the order you want to cancel on the history list.
  5. Tap on the “More Actions” icon on the right of the order information box, next to the order you want to cancel.
  6. In the drop-down menu below “More actions,” click “Cancel Order.”
  7. Step seven: Finally, click on the “Submit” button. Now eBay will send a cancelation request to the seller and confirm that they haven’t sent the order. If the cancelation is approved, you will get a notification email.
  • When it is more than an hour that you have ordered the product

Sometimes you have lost the golden time for cancelation, but it doesn’t mean everything is over. However, you cannot request to cancel the order if the order has already been shipped or if the seller has opened an unpaid item case against you. Follow these steps to cancel your eBay order;

  1. Go to eBay’s official website through your web browser and log into your account. If you are not logged in automatically, click on “Sign In” in the upper-right corner and log in with the email address and password. You can also use yourFacebook account.
  2. Next, click on “My eBay” in the upper-right corner of the eBay website. A menu will appear.
  3. Step three: Now select “Purchase History” in the drop-down menu below “My eBay.” This icon will display a list of all of your recent eBay purchases.
  4. On the next step, find the order you want to cancel on the history list.
  5. Tap on the “More Actions” icon on the right of the order information box, next to the order you want to cancel.
  6. Click on ” Contact Seller ” in the drop-down menu below the “More actions” icon, click on “Contact Seller.”
  7. Now, you will see a list of reasons to cancel the order. Click the radial button next to the “Request to cancel this order” option to select it.
  8. After that, click on the “Contact the Seller” button at the bottom of the list.
  9. Use the space provided to explain why you need to cancel the order briefly.
  10. Finally, enter the verification code and click “Send” to send it to the seller. Note that bidding an item on eBay is a legally binding contract, and the seller is not obligated to approve the cancelation.
  • Requesting a refund

On eBay, you can request a refund if the received item is damaged or the wrong one. If you change your mind about an order, the seller will need to approve the refund.

  1. Go to eBay’s official website through your web browser and log into your account. If you are not logged in automatically, click on “Sign In” in the upper-right corner and log in with the email address and password. You can also use your Facebook account.
  2. Next, click on “My eBay” in the upper-right corner of the eBay website. A menu will appear.
  3. Now select “Purchase History” in the drop-down menu below “My eBay.” This icon will display a list of all of your recent eBay purchases.
  4. On the next step, find the order you want to cancel on the history list.
  5. Tap on the “More Actions” icon on the right of the order information box, next to the order you want to get a refund.
  6. In the drop-down menu below the “More actions” icon, click on “Return this item”
  7. Next, select the reason for return. Click on the radial button next to the reason for the return. Note that if your product is damaged, you have the option to upload up to 10 photos with the return request.
  8. Click on the “Send” icon. The request will be sent to the seller, and they have three days to respond to your request. If the seller does not answer, you can ask eBay to resolve the problem.
  9. Now, you have to wait for the seller to respond. Note that there are several ways to respond to a refund request. A seller may offer a full or partial refund. They may also provide an exchange or replacement item. Don’t forget this thing; if you missed the seller’s deadline for returns, the seller might deny your refund request.
  10. Finally, you have to return the product within five days. If the item is damaged or faulty, the seller is generally responsible for the return shipping cost. But if you have changed your mind, “you” are liable to pay the shipping cost. Use the following steps to print a return shipping label from eBay;
  • Click on “My eBay.”
  • Next, click on the “Purchase history” tab
  • Now, choose the item in “Returns and canceled orders.”
  • After that, choose “View return details” under the “More actions” button
  • Finally, tap on “Print label.”
  • Retracting a bid

In typical situations, eBay does not allow you to retract a bid on an auction. However, if you have entered the wrong number, the item’s description has undergone a significant change since you placed your bid, or you cannot contact the seller, you are eligible to retract your bid. If you have enough evidence, follow these steps to reject a bid ;

  1. Firstly, check how long the auction has left, determining your eligibility for a bid retraction. There are two possible answers for this question;
  2. When it is more than 12 hours that auction has left, which means that you are allowed to retract your bid. All the bids you have placed will be removed.
  3. When it is less than 12 hours that auction has left, which means that you can only retract bids made within the last hour. Only your most recent bid will be removed.
  4. Go tohttps://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow to open the bid retraction form.
  5. Now, enter the item number for the auction. You can find this on the auction page.
  6. Next, you have to explain the reason for your retraction. You should click on the box below the “Your explanation of retraction” title.
  7. After that, click on the “Retract bid” button and wait for a decision. eBay will review your retraction request, and you will be acknowledged if it is accepted or not.
  8. f you see that eBay denied your retraction request, you must contact the seller. To be honest, there is no guarantee for the seller’s response, and it is up to them.
  • Cancel the order as a seller

In our last section, we imagine you as one of eBay’s sellers, and you are supposed to cancel the order. Remember that if more than an hour has passed since you placed an order, the The seller (here, it is you) will need to approve the cancelation. You should know that you cannot request to cancel an order if the order has already been shipped. However, you can cancel a transaction for up to 30 days after the buyer has paid if you haven’t shipped. Follow these steps;

  1. Go to eBay’s official website through your web browser and log into your account. If you are not logged in automatically, click on “Sign In” in the upper-right corner and log in with the email address and password. You can also use your Facebook account.
  2. Next, click on “My eBay” in the upper-right corner of the eBay website. A menu will appear.
  3. n the drop-down menu below “My eBay,” click on the “Sold” icon. Note that buyers who request cancellation in the deadline cannot leave you negative feedback or a low seller rating.
  4. Now find the order the buyer wants to cancel in your recent transactions.
  5. Next, at the right side of the item in the list of recent transactions, click on the “More Actions” button.
  6. In the “More actions” drop-down menu, select the “Cancel this order” option. Never forget that you cannot cancel the order if the buyer has opened an “Item not received” case or you have opened an “Unpaid Item” case for the item in question.
  7. You have to select a reason for canceling the order by clicking on the radial button next to the reason for the return.
  8. At the bottom of the list of reasons for canceling, click on “Continue.”
  9. If the buyer has already paid, a PayPal window will appear, allowing you to refund their money. You just need to click on the “Send Refund” button, and PayPal will continue The process automatically. Note that if the buyer paid with a method other than PayPal, you have ten days to refund them using the original payment method.
  10. Finally, if you have refunded payment for a canceled order, eBay will credit you your final value fee. You can use this credit for future listings.

Summary

Thank you for reading this post. As you see, time is gold for making your decision if you want to cancel the order or keep the process unchanged. However, if you think you have lost the time for cancelation, you can try refund requests and more. In general, always keep in mind that eBay is customer-oriented, and you can ask servers for more support.

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George D.Harrison
I'm George from Toronto. I'm a Freelancer& Specialist. Interested in Social Media Marketing & Content Writing

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