How to cancel an order on eBay? (As a Buyer and Seller)

‘Uh-oh! Did you make an impulse purchase on eBay and now regret it? Don’t worry, we’ve all been there. Fortunately, cancelling an order on eBay is a straightforward process that can save you both time and money. In this blog post, we’ll guide you through the steps of cancelling an order on eBay so that you can shop with confidence next time around.’

While it is not hard to learn how to cancel an order on ebay, you should know about some rules and the results of this action. So, keep reading and find the answer to the “can you cancel an ebay order” question and its details.

how to cancel an order on ebay

Can you cancel an eBay order?

Fortunately yes, whether you are an eBay buyer or seller you can cancel orders as long as both parties mutually agree to do so. Pay attention if you are a buyer, you should request a cancellation before the seller sends your purchased item. But when you are the seller, you can cancel a transaction for 30 days, while you would probably get negative feedback for late cancellations. 

How to cancel an order on eBay as a buyer?

As I have mentioned in the “can you cancel an ebay order” paragraph, if you are a buyer and like to cancel your purchase on eBay, it is better to do that in an hour. But below here I will explain both situations of how to cancel ebay orders separately.

  • How to cancel an order on eBay as a buyer and within an hour:

If you have purchased from eBay, then you regret it and decide to cancel before an hour, you are in luck because you can simply do this by following the below steps.

  1. Go to the eBay website and log into your account. 
  2. Choose My eBay from the upright side of eBay, then you will see a drop-down menu.
  3. Select Purchase History and see the list of all of your eBay purchases.
  4. Now you should find the order that you want to cancel and click More Actions next to it.
  5. Choose the Cancel this order option from the drop-down menu.
  6. Select Submit, then eBay will send your cancellation request to the seller, and if the seller approves it, you will receive an email that notify you.

how to cancel an order on ebay

  • How to cancel eBay orders as a buyer and after an hour?

If you have purchased something from eBay and decide to cancel it when more than an hour has passed since your purchase, do not worry because here, I will tell you how to cancel an order on ebay.

  1. Go to the eBay website and log into your account.
  2. Choose My eBay and then select Purchase History from the drop-down menu.
  3. Then find the order you want to cancel from the list of all recent eBay purchases.
  4. Choose More Actions next to what you want to cancel, and choose Contact Seller from the drop-down menu.
  5. On the list of reasons, choose Request to cancel this order, and then select Contact the seller.
  6. Explain the reason you want to cancel briefly.
  7. Choose the Send option, and wait to see if the seller accepts your request or not.
how to cancel an order on ebay


How to cancel an order on eBay as a seller?

If you are wondering “can you cancel an ebay order as a seller”, I have to say that the answer is positive, and I will tell you how to cancel ebay order as a seller through the below steps:

  1. Go to the eBay website and log into your account.
  2. Choose My eBay from the up-right side of the page.
  3. From the drop-down menu choose the Sold icon. (While you have 30 days, if you do approve or deny the action of the cancellation request, buyers cannot leave you negative feedback or a low rate.)
  4. Now, you will find a list of the orders buyers want to cancel.
  5. Then you should choose the More actions icon from the right side of the item, and you can find Cancel this order.
  6. Choose the reason for canceling the order and click Continue.
  7. Finally, if the buyer has already paid, you should refund the purchase.

When are You Not Allowed to Cancel an eBay Order?

There are a few instances where you are not allowed to cancel an order on eBay. These include:

  • If you have already paid for the item.
  • If the item has already shipped.
  • If the seller has specifically stated in their listing that orders cannot be canceled.

In these cases, you will need to reach out to the seller directly to see if they are willing to cancel the order. If they are not, then you will need to go through with the purchase and either resell the item or keep it.

What Happens After You Cancel an eBay Order?

Once you cancel an order on eBay, the buyer will receive a notification from eBay indicating that the order has been canceled. If the buyer has already paid for the item, they will automatically receive a refund. If you have already shipped the item, the buyer will have to return the item to you before they receive a refund.

If you have not yet shipped the item, you will need to issue a refund to the buyer through eBay. Depending on your payment method, this may take up to 7 days for the refund to be processed.

You should also contact the buyer and let them know that the order has been canceled. This is a courtesy and can help maintain good relationships with customers.


  • Can an eBay seller refuse to cancel an order?

The answer is, when a buyer sends a cancellation request, the seller can accept or deny it.

  • Can I cancel an eBay order before it ships?

Yes, if you want to cancel an eBay purchase, the best form is to do this within 3 days before the seller sends it to you.

  • Can I cancel eBay order after sold?

Of course, yes, all eBay sellers can cancel an order from the Seller Hub within 30 days.

  • Do you Get Penalized for Canceling an Order on eBay as a Seller?

If you cancel an order on eBay as a seller, you may be subject to a cancellation fee. This fee is based on the total cost of the transaction, including shipping and handling charges. To avoid this fee, you can try to work out an agreement with the buyer before cancelling the order.

  • How to cancel an order that’s already been shipped

If you need to cancel an order that’s already been shipped, you’ll first need to contact the seller directly. You can find the seller’s contact information in the order details section of My eBay. Once you’ve contacted the seller, they may be able to cancel the shipment and issue a refund. If the shipment has already been processed and is on its way, the seller may not be able to cancel it. In this case, you can still return the item once you receive it.


Can you cancel an ebay order? If you are an eBay fan, it might happen to you that you buy or sell a product and then regret it and want to cancel it. So, you should know how to cancel ebay order, which is not hard and you can do that from the My eBay section within your profile. To know more about the details of eBay order cancelation, read the above text.

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