SHEIN Return Policy: How to Return Items to SHEIN and Get a Refund?

SHEIN Return Policy
Shein, la marque qui tue la fast fashion

Online shopping fans worldwide would know that SHEIN is one of the most famous brands among fast-fashion retailers, much more extensive than well-known companies like H&M or Zara. While most of the time, customers who make a sale would love the received item, what will happen if you order something and don’t like it after you receive it? Can you return it and get a refund? If so, what is the Shein return policy? To find the answer to this question and more queries like this, don’t waste time and keep reading until the end of this text.

What are SHEIN’s Return Policies?

Before explaining how to return a bought item to Shein company and get a refund, let’s look at Shein’s return policy. Generally speaking, if you don’t like the chosen item and want to send it back to Shein and get a refund:

  1. You should not wash or wear the cloth because only the items with original tags or hygiene stickers attached can be returned.
  2. You should make this decision within 45 days of your order if you live in the United States. 
  3. The other point is that your first return is free for any order from the U.S., but if you want additional returns in the same order, you need to pay a $7.99 shipping fee. (Pay attention, this rule would be a bit different if you live in other continents, like Europe, Australia, or the United Kingdom.)
  4. Refunds will be made within seven days of Shane receiving your return.
  5. Some items are not eligible to be returned, such as Bodysuits, Lingerie, Jewelry, Beauty products, Underwear, Event and party supplies, DIY supplies, and Pet supplies.

Shein’s return methods

Now, you might be thinking about Shein’s return methods, which are not hard to find because we will explain all the details separately. Normally, there are two possible ways to return the unwanted Shein orders:

  1. Post Office:

In the first method, you should have the Shien’s order label. And with it, you should go to a Post Office asking for an order return. And they will help you after to complete the process.

  1. Own method:

If you don’t like to use the first method or cannot do that for any reason, you can send your return by other methods whenever you accept to pay the shipping fee.

SHEIN Return Policy

Shein’s return costs

As you read above, the first return of Shein’s bought items is free if you have the shipping label and decide to postmark the package within 45 days. But in case you want to make additional returns within that 45 days, the cost of returning would be like one of the below cases:

  1. Ship the unwanted item with the company’s label and pay a $ 7.99 shipping fee (it would be a little different based on where you live), deducted from your refund.
  2. Send the item back using the shipping method you wish and at your own cost.

How To Return Items to SHEIN?

Based on what is explained on Shein’s official site, you can return the unwanted order, as simply as following the below steps:

  • Log into your Shein account that you made an order with.
  • Tap the “My Orders” option, find your orders, and click “Return Item”.
  • Choose which item(s) you wish to return, explain the returning reason, then click “Submit”.
  • Pack your order again, and tape the printed return label outside it.
  • Then, you can drop it off at a nearby post office or call and arrange a pickup.

How to make a FREE return on SHEIN?

The above explanation is the basis of returning an unwanted order to Shein and asking for a refund, but if I want to explain it in more detail, there are two types, as named above. In this paragraph, I want to talk about the steps you should follow to return the bought item to Shien for free.

  1. You can use this link, and find your order.
  2. Now, choose the “Make a return” option.
  3. Here, find all the products you want to return and tap them.
  4. At this level, you should select the return and refund method. 
  5. Prepare the package by placing all garments in zip bags and all zip bags in a box or envelope.
  6. If you choose to return it through a post office, you should download the return label and show it to the post office, and they will send you a confirmation email with the number to track your return.
  7. When Shein gets the package, they will issue a fast refund after they perform a small check.
shein return policy
Source WikiHow

How to return by your method (paying)

By the way, if you don’t want to use the first way for any reason, you can choose the second method and return the unwanted Shein order on your own. In this case, you should follow the exact steps mentioned above, but:

  1. In selecting a shipping method step, you should choose the “return by my own means” option.
  2. The site will provide a shipping address to which you should send the package.
  3. Before sending pack the item in the original bags with all tags and barcodes intact.
  4. Write the return number beside the recipient’s name for faster processing.
  5. Follow the number or shipping receipt from “My Orders” > “Return History”.

How Do I Get a Return Label for SHEIN?

In the previous paragraphs, I have briefly mentioned how you can get a return label for Shein, but if you are stuck at this level and need some help, just spend a few moments reading the below steps, and everything will become much easier.

  • Log into the SHEIN account you used to make an order. 
  • Tap on the “My Orders” link. 
  • Choose the item you want to return.
  • Choose the “Order Details” link. 
  • Now, tap on the “Return & Refund Record” link. 
  • Select the “Details” link. 
shein return policy
  • And finally, choose the “Save the Label” link and save your label. 

Pay attention, if you want to return your unwanted order with a QR code, you don’t need to get a return label.

What items can’t be returned to SHEIN?

While Shein allows its users to return their unwanted buying, and this process is not hard, it is not workable in all fields. For example, if you buy one of the below items, you are not allowed to return them.

  • Bodysuits
  • Lingerie
  • Jewelry
  • Beauty Items
  • Party Supplies
  • DIY Supplies
  • Pet Products
  • Cosmetics – You can’t return cosmetics if you break the hygiene seal.
  • Stuff Marked Non-Returnable or Final Sale

How Long Does It Take To Get My Money Back From SHEIN?

Everybody knows that when you decide to buy an item from an online shop like Shein, the company gets paid immediately. But there is not the same situation if you return an item. Below, we gather a full list of points you should know about the time it may take to get your money back from Shien.

  • Usually, the Shein company will process refunds within seven days after they receive the returned item if it hasn’t been worn, washed, or damaged.
  • Also, there is a waiting time for your financial institution to process it, called back processing time.
  • Finally, there would be transportation delays time, which is rare but happening. So, if you have waited more than seven days but have not received your refund, check the site to see if it says SHEIN is experiencing shipping delays, so your refund may require an additional 3-5 days to process.


Shein is one of the most popular online stores for those looking for high-quality fashion items, from clothes to jewelry. One of the main reasons for this fame is that they provide a super easy situation to return most of the buying materials if you are not 100% satisfied. In the above text, we have explained to them all the details, from the return policies, the methods, costs, and the duration of getting a refund. But if you have more questions about Shein’s return policy, you can check their official site and contact the support team or comment below. Be sure that we try to find the best answer for you.


  • How long is the Deadline to request a refund?

Shein will accept return requests, only 45 days after the date of your purchase.

  • How can I find the return label I generated at SHEIN?

Login to your Shein account>Go to your order>“Order Details”>“Return and Refund Record”>“View”> Download your label.

  • Does Shein do exchanges?

Yes. You have 15 days from the delivery date to request an exchange from the Shien company.

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