Problems & Errors

How to Fix Instagram Issue “Sorry, something went wrong.”

It might happen for you to face the error of “sorry, something went wrong” while using Instagram, and it becomes frustrating to see the message over and over again. This article talks about all possible solutions to fix this issue. If you couldn’t still fix it, comment on this blog, to get advice from our experts.

Seven strategies to fix Instagram error “Sorry, something went wrong.”

Many Instagram users have recently reported that they have faced the Instagram error “sorry, something went wrong.” So, here are some strategies to solve this problem.

how to fix Instagram issue” sorry, something went wrong.”
#1 wait for a couple of hours

Sometimes Instagram updates or server might cause this kind of error. Unfortunately, there is no announcement about this types of problem, and it makes the app down sometimes. Therefore, it is better to wait for a few hours and try again.

#2 clear Instagram cache

Sometimes extra files in the cache can cause an error on the Instagram app. So, you can remove all those caches and try again.  Though clear cache is a bit different for Android and iOS users. Here is the instruction:

Clear cache on ios

Go to the setting > iPhone storage and scroll down to the apps, find Instagram, and tap on it; you would see two buttons. The first is the offload App and delete the App. Tap on Offload App to get cash cleared. Clearing cash won’t affect your data and documents, and it is just removing extra files in your apps. By tapping on offload apps; the application would be reinstalled on your device.

clearing cache of Instagram on iPhone

Clear cache on android

The process of clearing cache on Android is almost the same as iOS, so Go to Apps > Instagram > Storage > Clear Cache.

clearing cache on android devices
#3 log in through Facebook

Since the day Facebook bought Instagram, the connection of Instagram to Facebook account has become very significant. Even there are some features, like Instagram ads, that you should use through facebook. If you could not log in, or face the wrong error message, try to login through the facebook. It might fix the problem.

#4 use the Instagram app on windows or mac

You can try using the app on windows or mac. However, there are three different ways that you can use the app on your pc. The easiest way is to download the Instagram apps for PC or laptop and install it. Here is instruction:

Method 1.

  1. Go to Microsoft Store or Mac App Store.
  2. Search, and install the Instagram app
  3. Enter your login info
Downloading Instagram apps from Microsoft Store

Method 2. install BlueStacks

There is some other software you can use to get all applications in one place such as BlueStacks. To install it you should:

  1. Go to BlueStacks website
  2. Download BlueStacks for Mac or Windows
  3. Install and open the app
  4. Enter your login info
Using BlueStacks to install Instagram App and send the DMs from PC

Method 3. use an Instagram third party

To use an Instagram third party for extra options of Instagram actions, You should log in to the website, and go to your dashboard. You can add as many accounts as you want.  

#5 temporality deactivate the account

You can temporarily disable your account to give some space to get the issue fixed. For this case, you can go to the Instagram website and log in from a browser. Then, just beside the setting icon, click on “edit profile” and click on “temporarily disable” my account, select the reason, and type in the password. And re-login in a couple of days.

#6 contact help center

If you have tried all of the above solutions and still struggling with the error, you can contact Instagram through their help center. However, it would not be easy to get a response from them, and in some cases, it may take a couple of weeks.


If you face any error on Instagram, first try to understand what would be the source of error. Try as many ways as you find, and in most cases, it could be fixed. Contact the Instagram help at the final stage, because in many cases, they refer the users to the help center and all the instructions there only.

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George D.Harrison
I'm George from Toronto. I'm a Freelancer& Specialist. Interested in Social Media Marketing & Content Writing

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