On-the-Go Efficiency: The Advantages of Mobile-First Field Service Management

Field services involve remote job sites that reduce operations visibility.  This is an unavoidable challenge that results in increased costs of inspection and monitoring – if done manually.

Adopting a mobile-first field service management software helps reduce the on-ground execution uncertainties for a field service business. In this article, we explore how the mobile Field Service Management app improves operational visibility and service delivery.

How does the field service management mobile app improve field operations?

Here are 5 key benefits of using a mobile app for field service management:

• Effective scheduling and dispatching

As your field service business grows, you may find it difficult to manually manage field service technicians’ timetables and reschedule requests by customers. A mobile app will help you real-time communicate with the assigned worker when there are changes in the job schedule. With a mobile app, you can update job details. You can also share the real-time location of workers with the customers so that they can prepare for their arrival.

• Access optimized route on-the-go

Many drivers use their mobile phones to navigate the pathway. Having a mobile app for your field service management means you can share an optimized route with the worker. You can also update the routes based on traffic, and alert about these updates instantly on the mobile app.

• Paperless workforce management

Field service technicians need not fill paper-based timesheets or submit documents about project updates anymore with a mobile FSM app. They can click pictures or videos of the job site to share updates with their managers. Workers can also ask for time-off requests, and carry out other administrative tasks without making frequent phone calls or office visits.

• Security via facial recognition

For confidential project documents, you can implement facial recognition for access. You can also enable facial authentication of assigned field service technicians for your customers. Apart from this, you can enable biometrics-based security for marking attendance to ensure no fake entries.

• Enable remote monitoring

Having a mobile app is key to tracking the real-time location of field service technicians. Zuper’s field service management software provides advanced tracking features like geo-fencing which help you track worker activity and productivity.

• Quick assigned job acceptance or rejection

Having a handy mobile app would keep field service technicians on alert about the latest job openings. For the assigned jobs, they can accept or reject them based on their availability. Your teams can instantly share complete job details and share any changes in real-time. It is possible for workers to track progress via an app – for example, they can track shipment of certain materials required for their job. You can also notify about payments, and help workers access past invoices.

5 features a mobile-first field service management software should have

If you’re choosing a field service management software vendor, consider the below features that will help you adopt a mobile-first technology:

1. Update timesheets: the mobile app should allow field service technicians to punch in and punch out their work timings on the job site. Such features eliminate manual paperwork and save time for the workers.
2. View drawings or documents: workers may need to access important job site documents, equipment manuals, or checklists by managers. Ensure these documents are mobile-accessible.
3. Real-time status updates: the mobile app should allow workers to share images, videos, or voice recordings of the job site to share work completion status or for inspection purposes.
4. Project status: let workers access real-time information about the project status across the departments. This would help them stay alert and accountable for their tasks that depend on their input.
5. Customer reschedules: improve customer experience by allowing them to reschedule appointments using the app. This reduces support tickets, and workers get informed in real-time about updated job schedules.

Implement best practices for field service management via the mobile app

Zupe is a field service management software that includes an Android and iOS mobile app. The FSM app helps you stay in touch with your mobile workers and enable remote monitoring effectively. 

From geo-tracking to workforce administration, and scheduling – our mobile app brings visibility to managing field service operations. Book a demo today, and our team will show you how Zuper’s FSM mobile app works.